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Paypal Opens its Largest Operations Site in the Philippines

Paypal, the global payments leader, will hire over a thousand employees in the next two years for its first global customer operations center in the Philippines.

Paypal officially introduced its operations site in Alabang, Muntinlupa City. The Alabang Center will cater to numerous regions, including North America, Australia, and the United Kingdom. The new Paypal global operations center in Alabang now centralizes customer service together with business, recruitment, and training support functions.

Paypal launching featured image
Senior Director and Philippine Site Lead John Nicholls (left) and SVP for Global Customer Operations Ellie Diaz cut the ceremonial ribbon for PayPal. (Credits to Tribune.net)

According to John Nicholls, the Country Lead and Senior Director of Paypal Global Customer Services, “Filipinos are renowned not only for their outstanding command of the English language, but also for their customer service expertise, as well as their resourcefulness, hard work, and openness to new experiences. At PayPal, we embrace passion and diversity as part of our culture, and Filipino talents make for the perfect fit when it comes to the values we strive for as a global company,” he said.

Additionally, the firm chose to operate in the Philippines because it has a pool of talents proficient in English and experienced in customer services; and the company is looking to provide higher quality support to its customers across the world.

“The level of service and hires in the Philippines has always been exceptional-with high English proficiency and a strong pool of experienced customer-service professionals. These [talents] are exactly the type of people we are looking for to join PayPal, as we expand our customer-service offerings, providing multichannel and higher-quality support for PayPal customers worldwide,” Nicholls said.

With more than 268 million active Paypal account holders,  and availability in over 200 markets, supporting customers around the world will be no easy task. Employees can expect to receive robust products, language and cultural training that will equip them with the knowledge and skills necessary to understand customers, as well as the complexity of international markets they will serve. Nicholls said ‘by providing our local teams with consistent training, mentoring and leadership, we are investing in their professional development and in a better service experience for our customers.


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